Frequently asked questions
Is your question not listed? Then please contact our customer service.
Where are you located?
We’re based in Texas, and all our items are hand-pressed and shipped from here. Small batch. Big heart.
When will my order be delivered?
We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.
Can I send this as a gift?
Absolutely! Every order is packaged with care, and you can add a gift note during checkout. We don’t include prices on packing slips — perfect for gifting.
Can I return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition. Custom orders are final sale unless there’s an error on our end (we’ll make it right!).
I would like to speak with the customer service. How can I get in touch?
Easy! Head over to our Contact Page or email us directly at hello@sogiftme.store.
What can I do if my item (or part of it) is damaged?
Oh no! If your item arrives damaged, please email us at hello@sogiftme.store within 3 days of delivery. Be sure to include your order number and a clear photo of the damage. We’ll take care of it and make things right — promise.
How should I care for my tee or tumbler?
For apparel: Machine wash cold, inside out. Tumble dry low or hang dry for best results.
For tumblers: Hand wash only. Avoid dishwashers and microwaves to preserve the design.
What type of shirts do you use?
We use Bella + Canvas and Gildan Softstyle tees — both are soft, comfy, and customer favorites. Depending on availability and design fit, you’ll get one of these high-quality options. Either way, it’ll feel amazing!
Do you offer custom or personalized items?
Yes! We love custom orders. From names on tumblers to branded tees and bundles, we’ve got you covered. Visit our Custom Order Page to get started.
